Alameda Municipal Power’s online services and your responsibilities as a user.
By accessing and using this site, you are agreeing to be bound by and comply
of the site following posting of any changes will constitute your acceptance of
Please direct any questions or comments you
have concerning these terms & conditions to AMP’s customer service at (510)
All information, documents, products and
services, trademarks, logos, graphics, images and other proprietary materials
provided on this website are subject to trademark, service mark, copyright
and/or intellectual property rights or licenses held by AMP or by third parties
who have licensed their material to AMP
The content of this website is intended for
the personal, noncommercial use of visitors to the site. AMP grants you the limited
right to display these proprietary materials only on your personal devices and
to copy and download, print, and store the proprietary materials for your
personal, noncommercial use, provided that all copyright notices located on the
proprietary materials appear on the materials copied or downloaded. You agree
not to use the proprietary materials for any other purpose or to edit, alter,
or enhance them, without prior written consent of AMP.
Commercial use or broadcasting or otherwise
disseminating any information in the proprietary materials in any media,
without prior written approval from AMP, is strictly prohibited. For example,
you may not post any content from the site to news groups, mail lists or
electronic bulletin boards. In addition, you may not "frame" or
"mirror" any proprietary materials or other content contained on or
accessible from this site on any other server or Internet-based device without
first obtaining written authorization. This limited right granted to you by AMP
to use the proprietary materials terminates automatically, without notice to
destroy immediately any downloaded or printed proprietary materials.
Disclaimer of Warranty and Limitation of
Your use of this site is at your sole risk.
The materials and information on this site are provided on an "as is"
and "as available" basis and are for personal use only. To the
maximum extent permitted by applicable law, AMP disclaims all guarantees and warranties
of any kind, either express or implied, including, but not limited to, the
implied warranties of merchantability, fitness for a particular purpose, any
expectation of accuracy or completeness or non-infringement of third-party
rights as to the operation of this site or the information, content or
materials on or obtained through this site or any products or services of
online payment services, or other third parties. AMP does not warrant that the
functions contained anywhere on this website or through the use of the services
or in the materials including on the site will be uninterrupted or error free,
that defects will be corrected or that this site, any materials or any server
used by AMP are free from viruses or other harmful components.
You agree that under no circumstances will
AMP, its managers, commissioners, employees, and agents be liable in any way
for any damages (whether direct, indirect, punitive, incidental, special,
consequential, or otherwise) arising out of, or in any way connected with, the
use of or inability to use this website for any information, content or
materials on or obtained through this site, in each case regardless of whether
such damages are based in contract, tort, or strict liability, or other
theories of liability, or for content, including but not limited to, any errors
or omissions in any content, or any loss or damage of any kind incurred as a
result of your use or viewing of any content posted, emailed, transmitted or
otherwise made available by users of the services.
Local and Applicable Law
AMP controls and operates this website and
makes no representation that the proprietary materials are appropriate or will
be available for use in other locations. All marketing or promotional materials
and other content found on this site are solely directed to individuals,
companies or other entities located in the AMP's service territory. Any action
controlling U.S. federal law without regard to the choice or conflicts of law
provisions of any jurisdiction. You agree to submit to the jurisdiction of the
courts located in Alameda County, in the State of California, for the
your use of this website.
Use of AMP’s Online Account Management
Eligibility: Customers who have an AMI meter (also known as a smart
meter) may use AMP’s online account management services (collectively, the
“Online Services”). Customers who do not have a smart meter will not be
recognized by the online account management services.
Fees: AMP does not charge you a fee for paying your bill using the
Online Services. However, your eligible bank or other financial institution
(“Financial Institution”) may charge you additional fees related to your Bank
Account (e.g., fees for attempting transfers without sufficient funds). If a
transaction is not honored by your Financial Institution, AMP may charge you
additional fees to your AMP account. AMP reserves the right to begin charging
fees for the Online Services after reasonable notice is provided to customers
using the Online Services.
Updating AMP Account: As a user of AMP’s Online Service, it is your
responsibility to ensure that your contact information, such as your email
address and phone number(s), are current, accurate, and updated promptly. This
will facilitate AMP’s communication to you.
Online Billing: AMP’s Online Services allows you to view and print your
AMP electric bill for your AMP account(s). An online bill is an electronic
version of your paper bill that you will be able to receive, view, and pay
online. All of the information you receive in your AMP paper bill is presented
online, and the frequency of the bill remains the same.
Enrolling in Paperless Billing: You may elect to receive a paper bill or
enroll in paperless billing. When you enroll in paperless billing, your bills
will be available for viewing online and AMP will no longer send you a paper bill
in the mail. Please note that you cannot elect to receive a paper bill and be
enrolled in paperless billing.
Withdrawal from Paperless Billing: You may decide to withdraw from
participating in the paperless billing program at any time without penalty. If
you wish to cancel your participation in this program, please go to the
Settings page and uncheck the Paperless Billing option.
Notifications: When you enroll in paperless billing you will be asked
how you want AMP to notify you that your online bill is available for viewing
and payment. Once you have selected your notification preference, AMP will
notify you as per your selected preference. If you do not receive your email
notification from AMP, please verify the notification is not in your SPAM, JUNK
or BULK mail folders. The email notification is sent as a reminder to view your
bill. Be sure to add our email address of firstname.lastname@example.org to your approved senders list so your Internet Service Provider will accept these monthly email reminders.
Notification of Overdue Payment: The service termination notice will be
sent by US mail to the mailing address on record.
Payment Processing for Online Payment: Payments may take up to 48
business hours to post to your account. If your account is in danger of service
interruption, it is recommended that you pay in person at the AMP office at
2000 Grand St., Alameda, California 94501.